Refund Policy
Effective Date: 07/03/2023
Thank you for shopping at https://findchinatools.com. We strive to provide you with the best possible shopping experience. If, however, you are not entirely satisfied with your purchase, we are here to assist you. Please read the following information regarding our Returns & Refunds policy.
1. Return Eligibility
1.1 General Requirements: To be eligible for a return, your item must be undamaged, and in the same condition that you received it. It must also be in its original packaging.
1.2 Timeframe: You have 7 days from the date of you receive the item to initiate a return.
2. Return Process
2.1 Initiation: To initiate a return, please contact our customer support team at hello at findchinatools.com. Provide them with your order details and the reason for your return.
2.2 Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to proceed with the return.
2.3 Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include all original accessories, manuals, and any other items that were included with the product.
2.4 Shipping: You will be responsible for covering the shipping costs associated with the return. We recommend using a trackable shipping service to ensure that the item reaches us safely.
3. Refund Process
3.1 Inspection: Upon receiving the returned item, our team will inspect it to verify its condition and eligibility for a refund.
3.2 Refund Options: If the return is approved, we will initiate a refund to your original payment method. Depending on your payment provider, it may take a few business days for the refund to be processed and reflected in your account.
3.3 Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, downloadable software, and perishable goods.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement, arranging a repair, or issuing a refund, depending on the circumstances.
6. Non-Returnable Items
The following items are non-returnable:
- Altered items
- Items without their original packaging
- Personalized or custom-made items
- Items purchased from third-party sellers or vendors
7. Change of Mind Returns
If you change your mind about a purchase and the item meets the return eligibility criteria, you may return it for a refund. However, please note that you will be responsible for the return shipping costs.
Contact Information
If you have any questions or concerns regarding our Returns & Refunds policy, please contact our customer support team at hello at findchinatools.com. We are here to assist you and provide further guidance.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Returns & Refunds policy.
Please note that we reserve the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically to stay informed about any updates.